| Our Mission Statement... | | | | Ellerton Knight works hard to maintain a strong reputation, which we believe thrives through the implementation of our Service Standards. Our experienced, pro-active team is committed to enforcing these Service Standards. It is this commitment which we believe has led to the successful retention of our clients over the years. | | | Ellerton Knight uphold and maintain the following Service Standards:
|  | All telephone calls are answered within five rings
| | All client correspondence is dealt with on a daily basis
| | Commercial clients are provided with a 24hr contact number in the event of an emergency
| | Once we have successfully attained your Commercial Insurance, Ellerton Knight provide the following enhanced service promises:
| Provide advice on Technical Issues, New Trading Activities, Risk Management. We can also assist in the preparation of a Health and Safety Audit. | | Ellerton Knight ensure the smooth transfer of business from your previous advisers. We operate a “no go back philosophy” and we will deal with all issues relating to your insurance requirements irrespective of when claims and queries have arisen. | | Offer mid-term review meetings to ensure that you and your business are receiving the service that you expect and that your requirements are being fully met by Ellerton Knight. | | Your Account Executive will accompany you on all meetings which are conducted by your Insurance Company, such as surveys and claims. |
| | An efficient claims handling service, providing our clients with continual reports and updates enhancing the control of claims and decisions |
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